Shipping & Returns

SHIPPING
Orders are shipped three times per week via Australia Post. Standard shipping does not include tracking. If you’d like tracking, please contact us before placing your order. All pins come with free worldwide shipping. All cameras will automatically be shipped with tracking.

Delivery: Australia
Domestic orders are shipped via Australia Post. Please allow a period of 5 – 7 business days for delivery to metropolitan areas, and 7 – 10 business days for delivery to regional areas within Australia. If you need your products to be delivered a bit more swiftly, please contact us before placing your order so we can arrange express post (for a small additional charge).

Delivery: International
International orders are shipped via Australia Post. Please allow around two weeks for delivery to international addresses, and longer during peak postage periods. International deliveries can take up to six weeks, however generally arrive within two. The Art of Film is not responsible for any customs fees, import duties or taxes incurred for international deliveries, and these are the sole responsibility of the recipient.

Payment
Payments can be made securely via Paypal or with Visa, MasterCard or American Express via Stripe. Payments will be cleared automatically once an order has been placed at the checkout.

My delivery hasn’t arrived!
If you’ve waited longer than the anticipated delivery time period listed above, please contact us immediately.

Can I have my order delivered as a gift to a different address?
Sure can! Simply specify that your order is a gift in the ‘Order Notes’ area on the ‘Checkout’ summary page. Add your own customer contact details in the billing area, but make sure you use the gift recipient’s name and address in the shipping area. Don’t worry – your proof of purchase won’t be sent in their parcel!

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RETURNS
Please choose carefully when making a purchase from The Art of Film. We do not accept returns for change of mind. Please contact us with photographic evidence if items are damaged during transit or arrive faulty. Please do not return any items before first making contact. All discounted products are final sale.